The Sisterhood Craft Studio – Refund & Return Policy

Last updated: June 3, 2026

1. Overview

We want you to love your purchase from The Sisterhood Craft Studio. This Refund & Return Policy outlines our process for returns, exchanges, and refunds for items purchased through our online store. Please review it carefully before making a purchase.

2. Return Eligibility

We accept returns within 30 days of delivery for most items purchased through our website. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or any address other than the one provided by our team.

3. Non-Returnable Items

Certain types of items are non-returnable:
• Custom or made-to-order items
• Digital downloads, including SVGs, templates, and artwork
• Gift cards and promotional items
• Clearance or final sale items
These products are final sale unless they arrive defective or damaged.

4. Return Process

To initiate a return, please contact us at info@sisterhoodcrafts.com with your order number and reason for return. Once your request is reviewed, we’ll provide return shipping instructions and the return address. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 5 business days of delivery at info@sisterhoodcrafts.com. Please include your order number and clear photos of the product and packaging so we can evaluate the issue and make it right.
Depending on the situation, we may offer a replacement, repair, or refund at no cost to you.

6. Refunds

Once your return is received and inspected, we’ll send you an email notification confirming approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or credit card provider.
Original shipping costs are non-refundable unless the return is due to our error or a defective item.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at info@sisterhoodcrafts.com for further instructions.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days, check with your bank or credit card company, as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at info@sisterhoodcrafts.com.

9. Contact Information

Questions about this Refund & Return Policy should be sent to:
The Sisterhood Craft Studio
info@sisterhoodcrafts.com
900 Keo Way, Suite 257, Des Moines, IA 50309
515-240-7386